RGPV Diploma Engineering Syllabus Communication Skills in English

 

RGPV Diploma Engineering

New Syllabus

Communication Skills in English (theory)

Course Content

Unit-1 Communication: Theory and Practice (6 lectures)-14 marks

 1.  Basics of Communication: Introduction, Meaning and Definition, Process of Communication.

 2. Types of Communication: Verbal (Oral, Written) and Non-verbal–Signs, Symbols, Maps, Body Language (Kinesics) Paralanguage.

 3. Channels: Formal (Upward, Downward, Horizontal and Diagonal) and Informal (Grapevine).

 4.  Principles of Effective Written and Oral Communication (including 7 C’s)

 5.  Barriers to Effective Communication (Semantic, Physical, Psychological, Organizational) and ways to overcome them.

Unit-2 Soft Skills for Professional Excellence (5 Lectures) 12 marks

1. Introduction: Soft Skills and Hard Skills.

2. Importance of Soft Skills as Life skills : Self-awareness and Self-analysis, Interpersonal effectiveness, Adaptability, Resilience, Emotional Intelligence, Empathy, Assertiveness, Conflict management, Problem Solving, Decision Making, Leadership, Motivation, Time Management and Team spirit.

 Unit-3: Reading Comprehension (14 Lectures) 16 marks

Comprehension, vocabulary enhancement and grammar exercises based on reading of the following texts:

Section-1 Prose

1. An Astrologer's Day: R.K. Narayan

2. “The Gift of the Magi” by O. Henry 

3. “Uncle Podger Hangs a Picture” Jerome K. Jerome

Section-2 Poetry

1. Night of the Scorpion by Nissim Ezekiel,

2. Stopping by Woods on a Snowy Evening by Robert Frost,

3. Where the Mind is Without Fear by Rabindranath Tagore,

Unit-4: Professional Writing and Business Communication (10 Lectures) 14 marks

1.  Précis writing and Comprehension exercises based on Unseen Passages.

2. E-mail-etiquette, format of e-mail.

3. Draft a short email message requesting for one day leave from your workplace due to sickness.

4. Draft a short email message informing that you have resumed your duty after availing leave.

5. Draft a short email message informing about inferior/defective quality of goods supplied.

6. Drafting Letters

7. Parts of letters, mechanics, style and format.

8. Application for Job or Covering letter with Resume

9. Letters reported to purchase: Enquiry, Order and Complaints (damaged or defective goods or for shortage in supply)

Unit-5: Vocabulary and Grammar (10 Lectures) 10 Marks grammar+ 4 Marks Vocabulary

1. Vocabulary of commonly used words, Synonyms, Antonyms and usage of same words as different parts of speech.

2. One-word substitutions from the prescribed prose and poetry.

3. Determiners, Auxiliary verbs, Subject-verb agreement, Tense, Prepositions, Active and Passive Voice.

 

 Important Questions

Communication Skills in English

Expected Questions for Communication Skills in English (Diploma)

204 CSE

Please note that these are most important questions from questions that may be asked in the semester end examination. If you prepare the answers of these questions, you can be rest assured that you will possibly solve 75 percent paper.

Unit 1

1. What is communication? Define and describe the process of communication.

2. What are different kinds of communication? Describe in brief.

3. What is verbal communication? Describe the forms of verbal communication.

4. What is nonverbal communication? Describe all its elements.

5. What is a barrier to communication? Describe different kinds of barriers to communication.

6. What are psychological barriers to communication? Describe.

7. How can we overcome the barriers to communication? Describe.

8.What are the 7 C’s of communication? Describe.

Unit 2

1. What are soft skills? Define and describe how soft skills are different from hard skills.

2. Describe the importance of soft skills as life skills.

3. Write notes on any five of the following:-

(a) Interpersonal Skills

(b) Emotional Intelligence

(c) Self Awareness and Self Analysis

(d) Empathy

(e) Leadership

(f) Conflict Management

(g) Decision Making

(h) Team Spirit

(i) Time Management

Unit 3

1. Write the summary of An astrologer's Day.

2. Write the summary of "The Gift of The Magi".

3. Write the summary of "Uncle Podger Hangs the Picture".

4. Write the summary of "Night of the Scorpion".

5. Write the summary of "Stopping by Woods on a Snowy Evening".

6. Write the summary of "Where the Mind is Without Fear".

Unit 4

1. As a Junior Engineer in Prism Cement Company, write an email to HR Manager requesting her to give you leave for attending the wedding of your brother.

2. Write a letter inviting quotation.

3. Write a letter sending quotation.

4. Write a letter placing the order.

5. Write a letter of complaint.

6. Write an application letter for job.

Unit 5

Prepare grammar that has been taught to you.

Short Answer Questions and Answers

Unit 1

1. What is communication?

Ans.: Communication involves exchange of information between two or more persons.

2. What is gesture?

Ans.: Gesture is movement / status of hands / body parts during communication.

3. What is posture?

Ans.: Posture is how we sit or stand.

4. What is encoding?

Ans.: Encoding or coding is conversion of ideas into a language.

5. What is decoding?

Ans.: Decoding is conversion of language into ideas.

6. What is feedback or response ?

Ans.: Feedback or response is the response from the receiver indicating that he has understood the information sent by the sender.

7. What is a channel?

Ans.: A channel is the medium though which the message reaches the receiver.

8. What is message?

Ans.: Message is an idea or a set of ideas that the sender wants to share with the receiver in one go.

9. What is verbal communication?

Ans.: Verbal communication a set of speech sounds produced by our speech organs that can be written also.

10. What is nonverbal communication?

Ans.: Nonverbal communication is a the set of body language signals that our body exhibits during face to face communication. e.g. facial expression, gesture, posture, nodding etc.

11. What is oral communication?

Ans.: Oral communication is the set of speech sounds produced by our speech organs and which are received by our auditory organs.

12. What is Written communication?

Ans.: Written communication is the conversion of oral communication into a written form using a writing script.

13. What is a barrier to communication?

Ans.: A barrier to communication is an obstacle that prevents the information from reaching the receiver.

14. What is a physical barrier to communication?

Ans.: A physical barrier to communication is an obstacle against communication that is present in the atmosphere beyond the mind.

Unit 2

1. What is communication skills?

Ans:- Communication Skills is the ability to convey information clearly in the right manner.

2. What is interpersonal skills?

Ans:- Interpersonal skills is the ability to interact with other people in the workplace and in the society towards achieving a desired outcome.

3. What is emotional intelligence?

Ans:- Emotional Intelligence is the ability to understand and manage one's emotions along with those of others.

4. What is leadership?

Ans:- Leadership is the ability to inspire and guide others towards a shared vision.

5. What is team spirit?

Ans:- Team Spirit is a frame of mind to work in a team with a view to achieving a mutual goal.

Unit 3

1. Who is the writer of "An Astrologer's Day"?

Ans:- The writer of "An Astrologer's Day" is R.K. Narayan.

2. Who was Guru Nayak?

Ans:- Guru Nayak was the person whom the astrologer had pushed into the well during a fight.

3. Who is the author of "The Gift of The Magi"

Ans:- The author of "The Gift of the Maggi" is O. Henry.

4. Why did Della sell her hair?

Ans:- Della sold her hair to buy a platinum fob chain for her husband Jim's gold watch.

5. Why did Jim sell his golden watch?

Ans:- Jim sold his golden watch to buy expensive tortoise combs for Della's hair.

6. Who is the author of "Uncle Podger Hangs the Picture"?

Ans:- The author of "Uncle Podger Hangs the Picture" is Jerome K. Jerome.

7. What happened to the picture when Uncle Podger was hanging it?

Ans:- When Uncle Podger was hanging the picture, it fell down and its glass broke.

8. Who is the author of "Stopping by Woods on a Snowy Evening"?

Ans. The author of "Stopping by Woods on a Snowy Evening" is Robert Frost.

9. Why does little horse give his harness bells a shake?

Ans:- The Little horse gives his harness bells a shake to know if his owner is making any mistake by stopping without a farmhouse nearby.

10. Who is the author of "Night of the Scorpion"?

Ans. The author of "Night of the Scorpion" is Nissim Ezekiel.

11. What did mother say when her pain was gone?

Ans. When mother's pain was gone, she thanked God and said the scorpion stung her but saved her children.

12. Who is the author of "Where the Mind is Without Fear"?

Ans:- The author of "Where the Mind is Without Fear" is Rabindranath Tagore.

13. What are narrow domestic walls?

Ans. The narrow domestic walls are the divisions of the society based on religion, colour and caste.

14. What happened to Uncle Podger when he made second attempt to hang the picture?

Ans:- When Uncle Podger made second attempt to hang the picture, he fell upon the piano.

Unit 4

1. What is return Address?

Ans:- Return Address is sender's address.

2. What is salutation?

Ans.: Salutation is respectful beginning of the letter.

3. What is inside address?

Ans.: Inside Address is the receiver's address.

4. What is complimentary close?

Ans.: Complimentary close is respectful ending of the letter.

5. What is enclosure?

Ans.: Enclosure is the list of documents / papers which are being sent with the letter.

6. What is a report?

Ans.: A report is information about something.

7. What is a cover letter?

Ans.: A cover letter is application which precedes a résumé/CV.

8. What is courtesy copy?

Ans.: Courtesy copy is a copy of a letter sent to a different address.

9. What is CC?

Ans.: CC is courtesy copy or a carbon copy of a letter.

10 What is a reference number of a letter?

Ans.: A reference number of a letter is unique identity of a letter.

11. What is attention line?

Ans.: Attention line is the name of person who has to take action on the letter.

12. What is postscript?

Ans.: Postscript is the information that could not be mentioned in the letter but is mentioned at the end of the letter.

13. What is a résumé?

Ans.: A résumé is a document about a person containing information most relevant to a job.